Privacy policy

COOKIES
Our website uses cookies to improve the functionalities it offers. Cookies are data that are saved on your device and that enable the website to store certain information about you to improve browsing.

We use various cookies for specific purposes:

essential cookies: they enable the correct use of various functionalities on the website. These cookies do not collect any personal data;
Cloudflare cookies: Cloudflare is a CDN (Content Delivery Network) that can be used to deliver certain resources more quickly depending on the location of the user. To enable users to browse individually, the cookie installed by Cloudflare makes it possible to distinguish between several users with the same IP address (for example: four users connected to the Wi-Fi of a fast-food restaurant). This cookie does not record any personal data that could identify the user;
functional cookies: these enable greater comfort when using certain website functionalities. For example, they may record the user’s address to fill in the ‘address’ field on a form automatically so that the user does not have do so himself.
By clicking on the ‘I accept’ button, you agree to the use of cookies (Article 6, 1, a of the GDPR). You can withdraw this consent at any time by clicking on the ‘Cookie policy’ button on the bottom right of your screen. If you do not wish to authorise the cookies, the use of certain functionalities may be altered.

CONTACT FORM
You agree that the data collected via this form are stored by Heinen for purely practical purposes (should Heinen need to contact you again). These data will not be passed on to third parties and will not be used in a context other than that for which you have filled in this form. You will be able to consult, modify or delete these data at any time by contacting us at info@heinen-doors.com.

GOOGLE ANALYTICS
For purely statistical purposes, we use Google Analytics to be able to determine the daily website traffic. To do this, Google Analytics uses cookies that keep track of the user’s activity on the website. Before the user gives his consent to the cookie policy, his IP address is anonymised, which means that the last octet (IPv4) or the last 80 bits (IPv6) of the IP address is/are set to zero in order to limit the identification of the geographic zone of the user by means of his IP address. Geolocation is also deactivated to prevent any possible identification by location. Once the user accepts the website cookies policy, the IP address is no longer anonymous and geolocation is activated. However, these data are intended to be used for statistical purposes and no IP addresses will be linked to a specific user. In other words, the IP addresses will not be used to analyse the browsing of a single individual, but rather a group of individuals. This cookie will expire automatically one month after acceptance of the Google Analytics follow-up (you will then be asked to confirm again).

PERSONAL DATA
All personal data concerning the user collected through cookies or forms on the website are stored in our database only if the user has given prior consent for this. This information will only be used for other purposes with the user’s consent. The user has the right to view all information that concerns him: he can consult, modify or delete these data as he sees fit, without having to give Heinen a reason. To do this, users can contact the controller using the form below. They can also ask to lodge a complaint with the supervisory authority in their country at any time (Article 13, 2, d of the GDPR).

Your data may be used to:

provide our services to the user. For example, if the user has created an account on our website, we will use the data linked to the account to notify the user of any change in our services;
improve the user experience;
improve the interaction between Heinen and the user;
analyse the data to improve the functioning of the website;
fulfil other purposes for which we have requested the authorisation of the user in advance.
We use various secure protocols to protect the data collected via this website. However, although we do our utmost, we cannot guarantee the total safety of these data. Consequently, we will inform the appropriate authorities in the event of any security breach. You will also be informed should we identify such a breach. We will, of course, do everything in our power to avoid security breaches. NB: if the user has created an account on our website, it is essential that he keeps his user name and password secret!

Users have the following rights as regards their data:

the right to be informed: the user has the right to know how the data collected on the website are used;
the right of access: the user has the right to access the data collected on the website;
the right to rectification: the user has the right to request the rectification of data held by the website;
the right to erasure: the user has the right to request the erasure of all or part of the data held concerning him;
the right to restriction of processing: the user has the right to restrict the way in which the website uses data concerning him;
the right to withdraw consent: the user has the right to withdraw any consent regarding the use of personal data given on our website.
Once a request has been submitted, the controller will contact the user as quickly as possible, providing a file containing his personal information.

To request the data stored on our servers, please click here.

INTELLECTUAL PROPERTY RIGHTS
The website and its content, including but not limited to the texts, architectural concepts, graphs, images, logos and icons, are protected by intellectual property rights or other rights and remain the property of their respective authors and/or holders for the period of protection provided for by law and throughout the world.

The licence for use granted to the user comprises only the right to reproduce the works consulted for storage for the purpose of display on a single screen and copies or reproductions strictly reserved for the private use of the user and not intended for collective or commercial use.

Analyses and short quotes justified by the critical, polemic, educational, scientific or informative nature of the work in which they are incorporated are also authorised, provided that the name of the author and the source are clearly indicated.

Apart from these exceptions, the website and its content may not be copied, reproduced, distributed, used, adapted or translated, in whole or in part, without Heinen’s prior written authorisation.

The personal data of browsers who call upon Heinen’s services are stored for the purpose of preparing quotes and answering their questions.
In accordance with the legal provisions, Heinen has made a prior processing declaration to the Privacy Commission in Belgium. This declaration is accessible online at https://www.privacycommission.be/.
Without your consent, we do not disclose, share or sell any information concerning you to or with third parties.
By means of a request sent by e-mail, addressed to info@legaldesk.be, and after having proved your identity, you can obtain, in writing and free of charge, the personal data concerning you and, if need be, the rectification of any inaccurate, incomplete or irrelevant data.
Heinen undertakes to do its utmost to protect personal data, in order in particular to prevent them being distorted, damaged or passed on to unauthorised third parties.
Heinen reserves the right to monitor and examine information relating to messages, irrespective of their content, their origin or their destination, if there is reasonable cause to believe that these communications relate to illegal or unlawful activities or if it has been ordered to do so by the competent authorities.
Unless this is done at the request of the competent authorities, the monitoring undertaken by Heinen may only concern public or non-confidential messages, that is, for example, information on a web page, information found in discussion forums or electronic mailings.
Heinen may nevertheless disclose personal information concerning browsers at the request of a legal authority or in good faith if it considers that such action is required:

to comply with any law or regulation in force;
to protect or defend its rights or property or those of users of the website www.legaldesk.be.
DISCLAIMER
1. Rights and obligations of use

The information provided and the tools proposed on the website may only be used for personal purposes, to a normal and reasonable degree and for the purposes for which they have been provided.

2. Intellectual property rights

This website as a whole falls under Belgian and international legislation on copyright and intellectual property.
It is strictly forbidden to reproduce and/or copy all or part of this website in any way whatsoever without the prior and written authorisation of Heinen.
This refers to both the content of the website and its components, form, presentation and structure. The brands and logos, whether registered or not, found on the website are the exclusive property of Heinen and may not be used or reproduced.

3. Liability

Heinen declines all responsibility and does not offer any guarantee in the event of the unavailability or poor functioning of the website or direct or indirect damage caused to the IT systems of the user, in particular by viruses which, despite the various protections provided, may not have been detected or avoided.